Connecting Seismic to Docket allows you to seamlessly ingest a wide range of sales content from Seismic into Docket. This integration ensures that your team has access to the most relevant and up-to-date content for knowledge management and answer generation. This guide provides step-by-step instructions to configure the integration between Seismic and Docket.
Prerequisites
Before starting the integration process, ensure the following prerequisites are met:
Admin-Level Access: You must have admin-level access in Docket.
Seismic User Account Credentials: You need the credentials of a Seismic user account to access the required profiles. It is recommended to create a Docket user within Seismic using a service account for this purpose.
Integration Process
1. Accessing Seismic Integration in Docket
Navigate to the Integrations page within Docket, located in the Settings menu.
Locate the Seismic app and click on 'Connect'.
2. Authorizing Access
Enter the email address and password of the Seismic user account.
Enter the domain name, for example, if your seismic URL is https://docket.seismic.com, then just enter docket.
3. Selecting Profiles and Content Categories
Users can select specific profiles and content categories from Seismic that they wish to ingest into Docket.
After selecting the desired profiles and categories, click ‘Save’ to confirm your choices.
4. Initiate Content Scraping and Ingestion
Once the integration is successfully connected and profiles and content categories are selected, content ingestion will commence automatically between Docket and Seismic.
Please note that it may take approximately 24 hours for the data to be available for answer generation within Docket.
Important Notes
Disconnecting Seismic from Docket will result in the permanent deletion of all ingested Seismic data from Docket. Users should be cautioned accordingly.
When new content is added or existing content is updated or removed in Seismic, Docket will sync these changes within 24 hours to ensure the latest content is used in answer generation.
By following these steps, you can efficiently integrate Seismic with Docket, enabling your team to leverage Seismic content as a valuable knowledge resource for generating accurate answers. For further assistance or troubleshooting, please reach out to our customer support team at [email protected].