Connecting Chorus to Docket leverages external calls from Chorus for precise and relevant answers. This guide provides step-by-step instructions to configure the integration between Chorus and Docket, ensuring a seamless synchronization of content.
Prerequisites
Before starting the integration process, ensure the following prerequisites are met:
Admin-level access is required in Docket.
API key is required from Chorus.
Only a Chorus admin can generate the API Token.
Go to Chorus Personal Settings.
Under API Access, click 'Generate API Token' to obtain your token.
Integration Process
1. Accessing Chorus Integration in Docket
Navigate to the Integrations page within Docket, located in the Settings menu.
Locate the Chorus app and click on 'Connect'.
2. Authorizing Access
Upon clicking 'Connect', enter the API key to authorize Docket to access your Chorus workspace.
3. Selecting Experts
The Docket Admin should be able to select the users for the ingestion of their conversations via the Docket. Click ‘Save’ after selecting the users.
4. Initiate Syncing
Once the integration is successfully connected and the relevant experts are selected, data syncing will commence automatically between Docket and Chorus.
Please note that it may take approximately 24-48 hours for data to be used for answer generation.
Important notes
Disconnecting from Chorus will permanently delete the ingested data from Docket, and it won't be used for future answer generation. Users should be cautioned accordingly.
Docket will ingest external calls from selected experts only.
When new conversations are added in Chorus, ideally every 24-48 hours it will take to be used in answer generation.
By following these steps, you can efficiently integrate Chorus with Docket, enabling the effective use of Chorus calls as valuable knowledge resources for generating accurate answers. For further assistance or troubleshooting, please reach out to our customer support team at [email protected].