Connecting Intercom to Docket streamlines your support workflow, empowering Docket to utilize tickets and articles from Intercom for accurate and relevant answers. This guide offers step-by-step instructions to seamlessly configure the integration between Intercom and Docket, ensuring a smooth synchronization of content.
Prerequisites:
Before initiating the integration process, ensure the following prerequisites are met:
Admin privileges are granted in both Docket and Intercom accounts.
Integration Process:
1. Accessing Intercom Integration in Docket:
Navigate to the Integrations page within Docket, located in the Settings menu.
Locate the Intercom app and click on 'Connect'.
2. Authorizing Access:
Upon clicking 'Connect', authorize Docket to access your Intercom workspace.
3. Selecting Help Centers and Ticket Types:
Choose the Help Centers containing articles from your company's Intercom that you wish to ingest into Docket.
Select the ticket types that you want to be ingested for knowledge generation.
4. Initiate Syncing:
Once the integration is successfully connected and the relevant collections and ticket types are selected, data syncing will commence automatically between Docket and Intercom.
Important Notes:
Data Deletion: Disconnecting Intercom from Docket will result in the permanent deletion of ingested data from Docket. This data will not be utilized for future answer generation.
Resync Process: Any updates made on Intercom will trigger a resynchronization process in Docket to ensure that the latest content is available for answer generation.
Only one user can connect to the Intercom account.
Conclusion:
By following these simple steps, you can seamlessly integrate Intercom with Docket, enabling efficient utilization of Intercom tickets and articles as valuable knowledge resources for generating accurate answers. For any further assistance or troubleshooting, please reach out to our customer support team at [email protected].