Docket

The Knowledge Inbox is a central hub where you can manage and maintain your organization's knowledge base. You can verify, modify, and create questions to ensure that your team has access to accurate information.

<a href="#h_38b1581f92">How to view and filter question by status</a>

<a href="#h_3a804b81b5">How to verify questions</a>

<a href="#h_00bb817b75">And how to modify questions</a>

<a href="#h_3d690793ac">How to create a question</a>

1. <a href="#h_38b1581f92">How to view and filter question by status</a>
2. <a href="#h_3a804b81b5">How to verify questions</a>
3. <a href="#h_00bb817b75">And how to modify questions</a>
4. <a href="#h_3d690793ac">How to create a question</a>

Only admins can view and edit the knowledge inbox

Docket will index Slack conversations across the allowed channels

1. Only admins can view and edit the knowledge inbox
2. Docket will index Slack conversations across the allowed channels

Your knowledge inbox displays questions by type:

1. Verified, 
2. Unverified
3. And unanswered

Click on the filter button sort questions by 

1. A response/answer generated by Docket.

1. Your knowledge inbox displays questions by type:
   1. Verified, 
   2. Unverified
   3. And unanswered
2. Click on the filter button sort questions by 
   1. Date modified (Default view)
   2. Type
3. A question consists of:
   1. A response/answer generated by Docket.

If you find everything a-okay, click on Verify

You can always update questions and answers when things change ​

1. First, select an unverified question
2. Next, review the response 
3. If you find everything a-okay, click on Verify
4. You can always update questions and answers when things change ​

And that’s it, your question is now verified.

First select an unverified question ​Note: Modifying an already verified question will change it’s status to unverified

Click on Modify and directly modify the response generated by the LLM

Confirm changes made by clicking ‘Modify Answer’

1. First select an unverified question ​Note: Modifying an already verified question will change it’s status to unverified
2. Click on Modify and directly modify the response generated by the LLM
3. Confirm changes made by clicking ‘Modify Answer’

Now, the question is modified and ready to be verified

1. While typing, Docket will display identical and similar questions asked in the past

Click on the ‘+ Add new question’ button from the dropdown to create new question

Docket will generate an answer for the question from the available data sources.

If an answer is unavailable, then you can create a new answer. Do that by:

1. Clicking on ‘Create Answer’ 
2. Add your answer
3. Click ‘Submit’ to create the new answer

1. Click on ‘Ask Question’ 
2. Type in the new question
 1. While typing, Docket will display identical and similar questions asked in the past
3. Click on the ‘+ Add new question’ button from the dropdown to create new question
4. Docket will generate an answer for the question from the available data sources.
5. If an answer is unavailable, then you can create a new answer. Do that by:
 1. Clicking on ‘Create Answer’ 
 2. Add your answer
 3. Click ‘Submit’ to create the new answer

If you have any questions or need help write to us at <a href="mailto:support@docketai.com" rel="nofollow noopener noreferrer" target="_blank">support@docketai.com</a>.

View a question

Verify a question

Modify a question

Create new question