In this article:
Learn how to connect Docket to your Slack account and configure Docket app.
Disconnecting your Docket app from Slack.
Note:
Only admins can connect Docket to Slack
Admins will need to allow Slack to fetch relevant information from Slack.
Docket will index Slack conversations from the allowed channels.
[We do not train on your data].
Connecting the Slack app with Docket
When prompted, click ‘Allow’ to grant Docket access to Slack.
Once you're done with the above step. You can add Docket to any channel in Slack:
Go to the integration tab in a channel of your choice
Click on "Add apps"
Search for and add the Docket app
That's it, you're ready to go
To configure which channels Docket will respond in
Disconnecting the Slack app with Docket
Go to the integrations tab in the Docket web app
Look for the Slack integration and click on the gear icon
Click on disconnect.
Asking Docket questions in Slack
Note:
Docket will provide both verified and unverified responses to your questions.
To ask a question, tag Docket by typing ‘@docket’, followed by your question.
Docket will share both verified and unverified responses, instantly.
Here’s an example question: “@Docket, what is Slack Connect?"
Docket for Slack is secure and compliant
Access controls
Admins in Docket can choose which channels Docket retrieves answers from, so you can maintain confidentiality of knowledge contained in certain channels.Data separation
Docket is SOC 2 Type 1 certified. Our LLMs do not train on any of your data nor do we share it with any third party.Data privacy
We utilize AWS as our cloud service which meets the highest standards of data privacy and compliance. Read more here.Ingestion API
Docket utilizes "conversations.history
" and "conversations.replies
" APIs to retrieve Slack conversations.Third Party LLM (OpenAI)
We utilize OpenAI to process chats but only after stripping out personally identifiable information and we do not cross train any of the LLMs using customer data.Here is a link to our privacy policy and terms.
As always, if you have any questions or need help with Docket for Slack please write to us at [email protected].