Docket

<a href="#h_6d3886b5aa">Learn how to connect Docket to your Slack account</a>

<a href="#h_15bbd1e5b9">Learn how to ask questions to Docket in Slack (It’s easy)</a>

<a href="#h_afe97e14f2">Security and compliance</a>

1. <a href="#h_6d3886b5aa">Learn how to connect Docket to your Slack account</a>
2. <a href="#h_15bbd1e5b9">Learn how to ask questions to Docket in Slack (It’s easy)</a>
3. <a href="#h_afe97e14f2">Security and compliance</a>

<code>Only admins can connect Docket to Slack</code>

<code>Admins will need to allow Slack to fetch relevant information from Slack.</code>

<code>Docket will index Slack conversations from the allowed channels.</code>

1. <code>Only admins can connect Docket to Slack</code>
2. <code>Admins will need to allow Slack to fetch relevant information from Slack.</code>
3. <code>Docket will index Slack conversations from the allowed channels.</code>

Connecting the Slack app with Docket

While signing up or in the settings page under integrations, click on ‘Connect’ to add Slack.

- While signing up or in the settings page under integrations, click on ‘Connect’ to add Slack.

Connect Slack during onboarding ​

Connect Slack from the setting page

When prompted, click ‘Allow’ to grant Docket access to Slack.

- When prompted, click ‘Allow’ to grant Docket access to Slack.

Once you're done with the above step. You can add Docket to any channel in Slack:

- Go to the integration tab in a channel of your choice
- Click on "Add apps"
- Search for and add the Docket app
- That's it, you're ready to go
   

- Go to the integrations tab in the Docket webapp
- Look for the Slack integration and simply delete the channels you want to remove

- Once you're done with the above step. You can add Docket to any channel in Slack:
  - Go to the integration tab in a channel of your choice
  - Click on "Add apps"
  - Search for and add the Docket app
  - That's it, you're ready to go
     
  
  
   
- .To remove Docket from a channel
  - Go to the integrations tab in the Docket webapp
  - Look for the Slack integration and simply delete the channels you want to remove

<code>Note:</code><code> Docket will provide both verified and unverified responses to your questions.</code>

To ask a question, tag Docket by typing ‘@docket’, followed by your question.

Docket will share both verified and unverified responses, instantly. ​ ​Here’s an example question: “@Docket, what is Slack Connect?"

1. To ask a question, tag Docket by typing ‘@docket’, followed by your question.
2. Docket will share both verified and unverified responses, instantly. ​ ​Here’s an example question: “@Docket, what is Slack Connect?"

Docket for Slack is secure and compliant

Access controls Admins in Docket can choose which channels Docket retrieves answers from, so you can maintain confidentiality of knowledge contained in certain channels.

Data separation Docket is SOC 2 Type 1 certified. Our LLMs do not train on any of your data nor do we share it with any third party.

Data privacy We utilize AWS as our cloud service which meets the highest standards of data privacy and compliance. Read more <a href="https://aws.amazon.com/compliance/" rel="nofollow noopener noreferrer" target="_blank">here</a>.

Ingestion API Docket utilizes "<code>conversations.history</code>" and "<code>conversations.replies</code>" APIs to retrieve Slack conversations.

Third Party LLM (OpenAI) We utilize OpenAI to process chats but only after stripping out personally identifiable information and we do not cross train any of the LLMs using customer data.

1. Access controls Admins in Docket can choose which channels Docket retrieves answers from, so you can maintain confidentiality of knowledge contained in certain channels.
2. Data separation Docket is SOC 2 Type 1 certified. Our LLMs do not train on any of your data nor do we share it with any third party. 
3. Data privacy We utilize AWS as our cloud service which meets the highest standards of data privacy and compliance. Read more <a href="https://aws.amazon.com/compliance/" rel="nofollow noopener noreferrer" target="_blank">here</a>.
4. Ingestion API Docket utilizes "<code>conversations.history</code>" and "<code>conversations.replies</code>" APIs to retrieve Slack conversations.
5. Third Party LLM (OpenAI) We utilize OpenAI to process chats but only after stripping out personally identifiable information and we do not cross train any of the LLMs using customer data.

As always, if you have any questions or need help with Docket for Slack please write to us at <a href="mailto:support@docketai.com" rel="nofollow noopener noreferrer" target="_blank">support@docketai.com</a>.

Connecting the Slack app with Docket

Asking Docket questions in Slack

Docket for Slack is secure and compliant